Contact Us

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Direct Contact
Address

No. 122-11, Hongmaopi, East Dist.,
Chiayi City 600048, Taiwan (R.O.C.)

How Can We Help?

General Inquiries
Questions about Planaria features, pricing, or usage
Bug Reports
Report errors, unexpected behavior, or technical issues
Feature Requests
Share your ideas for new features or improvements
24-48 Hours
Average Response Time (Business Days)

Frequently Asked Questions

You might find your answer here before reaching out.

Which Rhino versions does Planaria support?

We currently support Rhino 7 and Rhino 8. The plugin automatically detects and adapts to your version.

What are the Free plan limitations?

The Free plan provides 50,000 tokens per week, suitable for light users to experience the service.

Can I use generated code commercially?

Yes. You have full usage rights to code generated through Planaria, including commercial use.

Are my prompts saved?

We save usage records to provide the service but don't use them to train models. See our Privacy Policy for details.

How do I upgrade to Pro?

After logging in, go to the Billing page in your Dashboard and select upgrade. We accept credit card payments.

Can I cancel my subscription?

You can cancel anytime. After cancellation, service continues until the end of the current billing cycle.